Paying persons referred to as both customer(s) and passenger(s) in this document Unless otherwise agreed in writing, all charter trips are sold based on the following terms and conditions of the purchaser and no agent or representative has the authority to vary or omit part or all of, these conditions.
Full Payment at time of booking ? Day / Night Fishing, Whale Watching, Samson Jigging.
Whale Watching Perth require payment at time of booking to confirm and secure your place on a charter. Please note that failure to make due payment in respect of bookings or installments shall entitle Whale Watching Perth to consider the booking cancelled. All effort from Whale Watching Perth will be made to contact you before the booking is made available to other parties, however should contact not be made, Whale Watching Perth shall be entitled to consider the booking void and release the place to another person.
Customers are aware that any booking confirmations held with a credit card as security do so with the knowledge that should you not turn up for the booking, or should you not cancel a booking within the stipulated guidelines as outlined below, the credit card will be debited in full for the booking amount.
Deposit Payments – Whole Boat Charters: Whale Watching Perth require a minimum 50% deposit within 7 days of making the booking.
Final Payments ? Whole Boat Charters
Final payment is required within 28 days of the charter booking date.
Cancellation Policy – Whale Watching
Cancellations must be made within the following guidelines to avoid forfeiture of payments.
Bookings for 1 person, and groups of 2 or 3 people ? minimum 48 hours notice.
Bookings for groups of 4 people or greater – minimum 7 days prior to charter date.
Cancellation Policy – Whole Boat Charter
Whole Boat Charter bookings require a minimum of 14 days notice of cancellation to guarantee refund of payment in full. If a cancellation for a whole boat charter is made within 7 to 14 days of the charter date, deposit or full payment is refunded in full, only if Whale Watching Perth can rebook the boat to another customer. In the event Whale Watching Perth cannot rebook the boat, the customer is only entitled to a 50% refund of total charter amount. Cancellations made for a whole boat charter within 7 days of the charter date forfeit the full amount of charter cost, although Whale Watching Perth will make every effort to rebook the boat and if successful, payment will be returned to you in full.
Whale Watching Perth offer Eco-Adventure and fishing charters involving some physical activity and adventure itineraries,and is personal choice. This being the case, Whale Watching Perth expects each passenger understands any risks involved and is personally able to accept such risks as part of the charter offered. Whale Watching Perth will undertake to deliver services at indicated times, however does not accept any losses, costs or expenses suffered as a result of any delay in the delivery of services.
Whale Watching Perth does not accept any liability for breach of contract when such things as force majure, war, industrial dispute, civil unrest or natural disaster, inclusive of weather conditions and passenger illness or injury that would prevent Whale Watching Perth from operating in some capacity. Under no circumstances are passengers allowed onto the fly bridge area of any Whale Watching Perth vessel. This area is strictly out of bounds.
Whale Watching Perth endeavour to operate all charters in safe and appropriate weather conditions. Weather is monitored closely at all times and in the event the conditions are considered to be unsafe Whale Watching Perth reserve the right to cancel charters up until the intended departure time. All effort is made to give as much prior notice of cancellation as possible but no liability is accepted for inconvenience or last minute change of charter plans by Whale Watching Perth . Passengers have the option to be refunded their payment in full or to reschedule a booking for another charter date in this instance.
Boarding and Disembarkation
Boarding and disembarkation will be advised at time of charter booking.
Whale Watching Perth recommend comfortable clothing of a lightweight material for most days and occasions. It is recommended to bring along a jumper and /or windproof jacket as the conditions at sea are often harsher than what you will experience on shore. Whale Watching Perth recommend appropriate covered shoes to be worn at all times during the charter.
It is recommended passengers use seasickness tablets according to personal needs. In the event a passenger gets seasick, Whale Watching Perth cannot bring any passenger back to Jetty until the charter is completed. In extreme cases of passenger (or crew) illness or injury and where the decision is made by crew and management to cease operating the outing to ensure the person?s well being, Whale Watching Perth are not responsible or obliged to give cash refunds or offer an alternate outing to any passengers on the said trip.
Whale Watching Perth will have supplies of sunscreen on board.
Whale Watching Perth do not supply sea sickness tablets.
Smoking is not permitted throughout the vessel and only a small area outside will be designated as available for passengers to smoke cigarettes where respect and care to the environment is essential. Appropriate waste buckets for butts are provided on board each charter vessel.
SMOKING ON WHALE WATCHING CRUISES AND OCEAN SAFARI IS NOT PERMITTED AT ANYTIME. This is an eco-tour and smoking is not in the best interest of the nature of this charter type.
Whale Watching Perth permits passengers to bring their own alcohol on board and this will need to be discussed prior to departure with Mills office. Whale Watching Perth reserves the right to refuse alcohol to any passenger at any time during the charter. If any passenger arrives under the influence of alcohol, Whale Watching Perth have the right to refuse boarding to such a passenger. Any abusive or inappropriate behaviour on board, while under the influence of alcohol, or indeed at anytime, will give Whale Watching Perth the right to organize the removal from charter of such a passenger, or indeed terminate the charter completely. Refund of charter cost is not applicable in any way in this instance.
Whale Watching Perth emphasize the risks of personal injury or loss of life, damage to or loss of property that can be sustained on boats. Alcohol consumption by a passenger does affect your ability to adapt to the conditions present at sea and stress the importance of minimal alcohol consumption levels.
Whale Watching Perth are alleviated from any liability caused from passengers not adhering to or conforming to stated recommendations and rules outlined by crew on board the vessel.
Alcohol is preferred in cans for safety reasons.
If any gear belonging to Whale Watching Perth is misplaced or lost at sea, the cost replacement value can be passed on to the passenger involved.
Passengers are welcome to bring cameras and other technological devices on board for photo purposes but Whale Watching Perth is not liable for any loss or damages.